Effective Date: 2nd March 2025
Welcome to Porridge, operated by The Postal Pantry Co Ltd. These terms and conditions outline the rules and regulations for using our website, www.porridgepantry.co.uk.
By accessing this website, you agree to comply with and be bound by these terms. If you do not agree, please do not use this website.
1. WHO WE ARE
Porridge is an independent health food shop and café in Brixham, Devon, offering wholefoods, fresh produce, natural supplements, eco-friendly household essentials, and locally sourced goods.
Company Information:
The Postal Pantry Co Ltd (Company Number: 12782269)
Registered Office: 34 Devon Square, Newton Abbot, TQ12 2HH
Trading Address: 13 Fore Street, Brixham, TQ5 8AA
Email: hello@porridgepantry.co.uk
Phone: 01803 926246
2. Use of the Website
2.1. You must be at least 18 years old to use this website or place an order.
2.2. You agree to use this website only for lawful purposes and not engage in any misuse, hacking, or attempts to disrupt its operation.
2.3. We reserve the right to restrict or terminate access if we suspect misuse or a violation of these terms.
3. Orders & Contract Formation
3.1. Some products and services may be available for pre-order or reservation (e.g. event bookings, special orders).
3.2. Orders are subject to acceptance and product availability. If an item is out of stock, we will inform you and offer an alternative or a refund.
3.3. We reserve the right to cancel or limit orders, particularly if we suspect fraud, reselling, or other misuse.
4. Pricing & Payment
4.1. All prices are in British Pounds (£GBP) and include VAT where applicable.
4.2. Payments for any pre-orders, event bookings, or special orders must be made in full at the time of purchase unless otherwise stated.
4.3. In case of a pricing error, we will notify you and allow you to proceed at the correct price or cancel the order.
5. Returns & Refunds
5.1. For details on in-store returns and refunds, please refer to our In-Store Returns Policy.
6. Accuracy of Product & Service Information
6.1. We make every effort to ensure product and service descriptions are accurate, but details (such as ingredients, allergens, or availability) may change.
6.2. Please check labels, allergen information, and in-store notices for the most up-to-date details before making a purchase.
6.3. Health & Product Disclaimer: The information provided on our website is for general guidance only and is not intended to diagnose, treat, prevent, or cure any illness. Product descriptions, health benefits, and nutritional information are based on manufacturer guidelines and publicly available research.
6.4. We do not provide medical advice. If you have any health concerns, dietary restrictions, or medical conditions, please consult a qualified healthcare professional before purchasing supplements or dietary products.
6.5. While we strive to provide reliable information, we are not responsible for any inaccuracies, omissions, or reliance placed on this content. Your use of this information is at your own risk.
7. Liability & Limitations
7.1. While we strive to ensure a seamless shopping experience, we are not liable for indirect or consequential damages arising from website use or order fulfillment.
7.2. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.
8. Privacy & Data Protection
8.1. We collect and process personal data in accordance with our Privacy Policy.
9. Governing Law
9.1. These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
10.1. We may update these terms from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions regarding these terms, you can reach us at:
The Postal Pantry Co Ltd T/A Porridge
13 Fore Street
Brixham
TQ5 8AA
Email: hello@porridgepantry.co.uk
Phone: 01803 926246