Privacy Policy

Effective Date: 2nd March 2025

The Postal Pantry Co Ltd T/A Porridge (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.porridgepantry.co.uk) or interact with our services in-store.

1. WHO WE ARE

We operate as an independent health food shop & café in Brixham, Devon, offering wholefoods, fresh produce, natural supplements, eco-friendly household essentials, and locally sourced goods. This policy outlines how we handle personal data collected online and in-store.

Data Controller:

The Postal Pantry Co Ltd T/A Porridge
Address: 13 Fore Street, Brixham, Devon, TQ5 8AA
Email: hello@porridgepantry.co.uk
Phone: 01803 926246

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Customers & Website Users:

  • Contact Information: Name, email, phone number, postal address.
  • Order Details: Purchase history, payment details (processed securely via third-party providers).
  • Loyalty & Rewards: If you sign up for Porridge Rewards (our loyalty program).
  • Communication Data: Messages sent via our contact form or customer support.
  • Website Usage Data: Cookies, IP address, browser type, pages visited.

Suppliers & Contractors:

  • Business contact information (for invoicing and order processing).
  • Payment and financial data (to manage transactions).

3. How We Use Your Data

We process your data for the following purposes:

  • Processing orders and transactions, including payments and deliveries.
  • Customer support and communications, responding to inquiries and resolving issues.
  • Loyalty and marketing (with consent), including special offers, newsletters, and updates.
  • Website analytics and improvements to enhance functionality and user experience.
  • Legal and compliance purposes to ensure we meet regulatory requirements.

4. Legal Basis for Processing Personal Data

We process personal data under the following legal grounds:

  • Consent: When you sign up for marketing emails or loyalty schemes.
  • Contractual Obligation: When fulfilling your orders.
  • Legal Obligation: For tax and regulatory compliance.
  • Legitimate Interest: To improve services and provide customer support.

5. How We Protect Your Data

We take appropriate security measures, including:

  • Encryption: Payment details are processed via secure third-party providers.
  • Access controls: Only authorised staff can access sensitive data.
  • Secure storage: Password-protected systems and physical security for in-store data.

6. Who We Share Your Data With

We do not sell or rent your data. However, we may share your information with:

  • Payment providers and banks for secure transaction processing (Square).
  • Delivery couriers to fulfil your online orders (Royal Mail & UPS).
  • Legal and regulatory authorities if required for compliance.

7. Data Retention – How Long We Keep Your Data

We retain data only as long as necessary:

  • Marketing data: Until you unsubscribe from emails.
  • Orders and customer data: 3 years after your last purchase (unless consent is withdrawn sooner).
  • Financial and legal records: 6 years for tax and audit purposes.

8. Your Rights Under GDPR

You have the right to:

  • Access Your Data – Request a copy of your personal data.
  • Correct Errors – Update any inaccurate information.
  • Request Deletion – Ask us to remove your data where legally permitted.
  • Restrict Processing – Limit how we use your data.
  • Data Portability – Request a copy in a transferable format.
  • Opt-Out of Marketing – Unsubscribe from promotional emails anytime.

To exercise any of these rights, email us at hello@porridgepantry.co.uk.

9. Cookies & Website Tracking

Our website uses cookies to improve user experience and analytics. By using our site, you agree to our Cookie Policy. You can manage cookie preferences in your browser settings.

10. Contacting Us About Privacy

If you have any questions about this Privacy Policy, you can reach us at:

The Postal Pantry Co Ltd T/A Porridge
13 Fore Street
Brixham
TQ5 8AA

Email: hello@porridgepantry.co.uk
Phone: 01803 926246

11. Complaints & Further Assistance

If you are not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

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