Effective Date: 16th February 2025
Last Updated: 2nd March 2025
At Porridge, we want you to be happy with your purchase. We are committed to providing high-quality products and excellent customer service. This policy explains our approach to in-store returns and complies with UK consumer rights law.
1. UNWANTED ITEMS
If you change your mind, we may be able to accept a return under the following conditions:
- Sealed non-food items can be returned within 14 days if they are unopened and in their original packaging.
- Unsealed items (without a tamper-proof seal) cannot be returned, unless faulty.
- Sale/reduced items cannot be returned , unless faulty.
2. FOOD ITEMS
To maintain the highest hygiene and safety standards:
- Food products cannot be returned unless they are faulty or not fit for consumption.
- If you have concerns about a food item, please speak to a manager, who may make an exception at their discretion.
3. PERSONAL CARE ITEMS
Personal care products (such as toiletries and cosmetics) cannot be returned due to hygiene and safety reasons, unless they are faulty.
If you experience an issue, please let us know, and we will do our best to assist.
4. FAULTY ITEMS
If a product is faulty, you may be entitled to a refund or replacement under UK consumer rights.
- Faulty items must be returned with proof of purchase.
- If a fault occurs, please speak to a manager, and we will work with you to resolve the issue promptly and fairly.
5. PROOF OF PURCHASE
To help us process your return quickly, please have one of the following when requesting a return:
- Your receipt
- The payment card used for the purchase
If you do not have a receipt or payment proof, we may not be able to process your return. However, please speak to a manager, and we will do our best to assist where possible.
6. MANAGERS DISCRETION
If your return request does not meet the conditions above, a refund or exchange may still be possible at the manager’s discretion. We always aim to find a fair solution for our customers.
We appreciate your understanding and cooperation.
7. FURTHER INFORMATION
If you have any concerns, please speak to a manager, and we’ll be happy to assist.
This policy is available upon request in-store and can be accessed online via our website. A link to this policy is also provided on the bottom of your receipt.