Effective Date: 14th June 2025
Last Updated: 27th October 2025
Welcome to Porridge, operated by The Postal Pantry Co Ltd. These Terms and Conditions explain how you may use our website www.porridgepantry.co.uk, and the terms that apply when you shop with us online or in-store.
By using our website, you agree to these Terms. If you do not agree, please do not continue to use the site.
1. Who we are
Porridge is an independent health food shop and café based in Brixham, Devon. We offer wholefoods, natural supplements, eco-friendly household products, personal care items, gifts, and locally sourced goods.
These Terms apply to all use of our website and to purchases made both online and in-store.
Company Information:
The Postal Pantry Co Ltd (Company Number: 12782269)
Registered Office: 34 Devon Square, Newton Abbot, TQ12 2HH
Trading Address: 13 Fore Street, Brixham, TQ5 8AA
Email: hello@porridgepantry.co.uk
Phone: 01803 926246
2. Using the Website
2.1. You must be at least 18 years old to place an order through our website.
2.2. You agree to use the website only for lawful purposes and not to attempt to disrupt, damage, or gain unauthorised access to any part of it.
2.3. We reserve the right to suspend or restrict access if we believe there has been misuse or a breach of these Terms.
2.4. We take reasonable care to ensure the website is accurate, secure, and available, but we cannot guarantee uninterrupted access or that it will always be error-free.
3. Orders & Contract Formation
3.1. All orders placed online are subject to acceptance and product availability.
3.2. When you place an order, you’ll receive an email confirming we’ve received it. This is not an acceptance of your order. A contract is formed once payment has been processed and your order is dispatched or ready for collection.
3.3. If a product is unavailable or cannot be fulfilled, we’ll contact you to offer an alternative or a full refund.
3.4. We reserve the right to cancel or limit orders if we suspect fraud, reselling, or misuse.
3.5. Some products or services, such as pre-orders or event bookings, may require payment in advance. These terms will be clearly stated at the time of purchase.
4. Pricing & Payment
4.1. All prices are listed in British Pounds (£GBP) and include VAT where applicable.
4.2. Payment must be made in full at the time of purchase unless otherwise stated.
4.3. If a pricing error occurs, we will contact you before dispatch or collection to confirm whether you wish to proceed at the correct price or cancel your order.
4.4. Prices and availability may change without notice, but confirmed orders will not be affected.
4.5. Promotional offers and discounts cannot be combined unless clearly stated.
5. Delivery & collection
5.1. We offer national delivery, local delivery, and Click & Collect from our Brixham shop.
5.2. Full details, delivery areas, and costs are outlined in our Delivery Information.
5.3. Delivery times are estimates and may vary depending on location and courier availability. We are not responsible for delays beyond our control but will always do our best to keep you informed.
5.4. Responsibility for the goods passes to you once your order has been delivered or collected.
5.5. Please ensure your delivery address and contact details are correct. We cannot be held responsible for failed deliveries due to incorrect information.
6. Returns & Refunds
We want you to be happy with your purchase. Our Returns & Refunds Policy applies to all online and in-store purchases.
- In-Store Purchases: Returns are accepted within 14 days if items are unopened, unused, and in their original condition (excluding perishable or personal care products).
- Online Orders: You have 14 days from receiving your order to request a return. Items must be unused and in their original packaging.
- Faulty or Damaged Items: If an item arrives damaged or develops a fault, please contact us promptly so we can arrange a replacement or refund in line with your consumer rights.
For full details, please see our Returns & Refunds Policy.
7. Product & Service Information
7.1. We take great care to ensure all product descriptions, images, and details on our website are accurate. Occasionally, slight variations in appearance, packaging, or availability may occur.
7.2. We recommend checking product labels, ingredients, and allergen information before use, as formulations and packaging can sometimes change.
7.3. Health & Product Disclaimer: The information on our website is provided for general interest and educational purposes only. It is not intended to replace medical advice or to diagnose, treat, cure, or prevent any condition.
7.4. If you have any medical concerns, allergies, or dietary requirements, please seek advice from a qualified healthcare professional before purchasing or using our products.
7.5. While we make every effort to keep our information accurate and reliable, we cannot accept responsibility for loss or damage arising from reliance on the information provided, except where required by law.
8. Liability & Limitations
8.1. We are not liable for any indirect, incidental, or consequential losses resulting from the use of our website or services.
8.2. Nothing in these Terms limits or excludes our liability for fraud, death, or personal injury caused by our negligence, or your rights under UK consumer law.
8.3. We are not responsible for delays, interruptions, or technical issues beyond our reasonable control.
8.4. You are responsible for ensuring that any products purchased are suitable for your individual needs.
9. Privacy & Data Protection
We respect your privacy and process all personal data in accordance with UK data protection laws.
For more information on how we collect, store, and use your information, please see our Privacy Policy.
10. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of The Postal Pantry Co Ltd or its licensors.
You may not copy, reproduce, modify, or distribute any part of this website without prior written permission.
11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on this website and will apply from the date of publication.
13. Contact Us
If you have any questions regarding these terms, you can reach us at:
The Postal Pantry Co Ltd T/A Porridge
13 Fore Street
Brixham
TQ5 8AA
Email: hello@porridgepantry.co.uk
Phone: 01803 926246